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CHOOSE YOUR SUPPORT PLAN
Choose the membership that best fits your home and the level of support you'd like to receive.
PROACTIVE
You also value a hands-off approach to keeping your system online, all the time.
$119/mo
$1,285/yr
Save 10% with an Annual Membership
FEATURES:
✓ 24/7 Remote Support within 30 min
✓ Remote appointments with Adv Support
✓ On-site support within 2 business days
✓ Prioritized appointment scheduling
✓ Service labor discount
✓ Loaner equipment options during repairs
✓ 1 x annual tech reviews
✓ Proactive system monitoring
SIGNATURE
Reserved for our most discerning clients with a 10-min. response time on top of all of the other features.
$299/mo
$3,299/yr
Save 10% with an Annual Membership
FEATURES:
✓ 24/7 Remote Support within 10 min
✓ Remote appointments with Adv Support
✓ Same/next day on-site support
✓ Prioritized appointment scheduling
✓ Service labor discount
✓ Loaner equipment options during repairs
✓ 2 x annual tech reviews
✓ Proactive system monitoring
✓ Night + weekend appointments
✓ Skip the line, every time
FEATURED MEMBER BENEFITS
RAPID RESPONSE 24/7
Our memberships offer guaranteed response times from our remote support team 24/7/365. If the issue can’t be resolved remotely, our advanced support team will be in touch to pick up where the remote team left off.
PRIORITIZED SCHEDULING & AFTER-HOURS APPOINTMENTS
When an on-site service call is needed, who wants to wait? Our Signature members enjoy the convenience of night and weekend on-site support for urgent issues. Additionally, Proactive and Signature members jump to the front of the line with prioritized scheduling.
PROACTIVE SYSTEM MONITORING
Wouldn’t it be nice if someone could remotely monitor the health of your system? With our Proactive and Signature plans, our service team is trained to identify problems, begin troubleshooting, and put intelligent solutions into motion before the problem becomes an inconvenience.
EXCLUSIVE SERVICE DISCOUNTS
Everyone likes a deal. Members receive preferred labor rates along with exclusive discounts on eligible services, making it easier to keep your system performing its best.
WHY BECOME A SUPPORT MEMBER?
A Support Membership is designed to do more than help when something goes wrong. It provides ongoing benefits that help reduce downtime, simplify service, and give you access to professional support whenever you need it.
Whether you're troubleshooting a small issue or maintaining a fully integrated smart home, membership helps ensure your technology continues to perform as intended.
KEEP YOUR SMART HOME RUNNING AT IT'S BEST
Technology should make life easier, not create frustration. A Support Membership gives you access to professional support and valuable member benefits that help protect your investment and keep your system performing the way it was designed.
Serving homeowners throughout Southeast North Carolina.