Support

Don't worry.  We've got your back.

At Connected Home Inc., we stand by the amazing products that we sell and the services we provide.  We have dedicated support professionals who are willing, able, and waiting to support your needs.  We even offer around the clock support, 24 hours a day, 7 days a week, 365 days a year.  Here at Connected Home, we strive to be the best in everything we do, and support is no exception to that rule.

Download our new app to have quick access to all of your manuals, helpful videos, staff directory, FAQ's and a direct line to Tech Support! Plus you can leave us a review on Google!

Quick Start Guides

Please use the below  links to download our quick start guides.

Helpful Videos

Click here to visit our YouTube channel for helpful videos designed to assist you with using your system.  Have a video suggestion?  Click here to let us know what videos you might like to see that could help to improve the enjoyment of your system.

Remote Support

Many of the items we install can be managed remotely.  This allows us to more quickly assist you and get your system back up and running, should a problem arise.  Wifi settings, surround sound receiver settings, and even your remote control programming can usually be adjusted remotely, without needing a service visit.  Contact us for more details.

Extended Support Offering

We believe in creating the very best home technology experience and backing it up with premium service from trained experts. This is why we have invested in a new service model that will allow us to provide you with a higher level of support than ever before. 

As part of this new approach to service, we are excited to announce that we now offer access to a 24/7 help desk 365 days a year to help solve your immediate needs. And when you require more advanced support, our Priority and Proactive plans offer premium benefits like:

 

  • Proactive system health monitoring and management

  • Prioritized advanced/in-home support

  • Preferred service-labor rates

  • Unlimited 24/7 help desk access


Visit our membership plans page to learn more about the support levels we offer.  If you're unsure which plan is right for you simply give us a call at 910-317-0876 ext 2, or send an email to support@connectedhomenc.com, and we would be happy to discuss your options.

© 2016 by Connected Home Inc.