Terms of Sale

Only the items listed in this proposal are included with the sale. This applies to both products and labor. All pricing listed in this proposal is locked in at time of proposal acceptance and shall not be changed by either party. All boxes and packaging for the equipment will be left on-site. These boxes and packages should be kept for warranty purposes. Connected Home Inc. is not responsible for disposing of the equipment boxes and packaging.

 

By signing our proposal, you are committing to the purchase of the full scope of this proposal, including all labor and products listed within. Any changes to this scope of work must be acceptable to both parties and documented in a signed Change Order. All requests for changes must be submitted at least three weeks prior to the first day of the scheduled installation date.

 

Return Policy

Connected Home Inc. will accept the return of any unopened, factory sealed product within 30 days of the sale date. Products that have been installed by Connected Home Inc. may be returned within 14 days of the installation date (provided they are returned with all accessories and packaging). Open products that were not installed by Connected Home Inc. cannot be returned unless they are proven to be defective. Open items that have been installed by Connected Home Inc. that are missing packaging or accessories will be subject to a restocking fee equivalent to the value of the missing items, or 15% of the total purchase price of the product, whichever is greater. All televisions are subject to a 15% restocking fee. Items marked as CUSTOM ORDER are non-returnable.

 

New Home Wiring Acceptance

A digital copy of the low voltage wiring layout for your home is attached to this proposal. Only the items shown on the layout are included in your new home wiring. By accepting this proposal, you are accepting the wiring layout as shown.

 

Any changes to this wiring layout must be made in writing. Changes made after wiring of the home has begun will be subject to a change order fee of $155. Additional wiring will be billed at normal price, plus the change order fee if applicable. Due to scheduling restrictions, Connected Home Inc. cannot guarantee changes requested after the wiring completion will be accepted.

 

Final Installation (for new construction)

During the final installation, we will install and configure all electronics, mount televisions, and instruct you on the use of the system. This final stage will take place once you have taken possession of the home, and typically after you have moved into the home. To schedule this final installation, we will need a 3 week notice in order to ensure we can schedule you on a desired date. We will also require that your television and internet service already be installed prior to our final installation date. Someone 18 years of age or older who is authorized to make decisions on the installation (ex. desired television mounting height), and able to receive a lesson on the use of the system will need to be present during the entire installation. In order to ensure the installation is able to be completed in a timely manner, we will not schedule the installation on the same day as your move in. Connected Home Inc. is not responsible for clearing furniture or other large household items from the designated workspace. Connected Home Inc. is not responsible for any damage to furniture/items or surrounding area caused by the moving of items that need to be cleared from the designated workspace in order for the designated scope of work to be completed.

 

Warranty

Connected Home Inc. is proud to offer products that have proven themselves to be incredibly reliable when used in a properly designed system. We warranty all of our labor for one year from the installation completion date, and all products sold are warrantied by the terms set by their respective manufacturer. During the first year of the warranty period, for all products sold by Connected Home Inc., we will:

• handle all warranty claims on behalf of the customer, when allowed by the product manufacturer’s warranty.

• when required, we will pick up the defective product from the customer’s home and ship to a manufacturer approved repair facility at no cost to the client.  Items will be shipped in their original factory packaging (provided by client). If the original packaging is no longer available, client will be responsible for the cost of packaging.

• once repaired product is received from the repair facility, re-install in customer’s home and test all functions

 

Our labor warranty covers any defect or fault in our work for one year. This includes system design, wiring, mounting, installation methods, and programming for initial system configuration. While we design our systems to be as reliable as possible, we cannot be held liable for outside factors that affect the function of the system. This includes, but is not limited to:

• lightning and/or surge damage (unless covered by an installed surge suppressors warranty)

• unapproved changes to any of the components’ settings

• interference or changes caused by unapproved additional items installed by the home owner or other party

• changes caused by the internet, phone, or television service provider

• Loose connections caused by moving the equipment from it’s installed location by anyone other than Connected Home Inc.

 

Any change to the system that interferes with the system’s function, that is by no fault of Connected Home Inc., is not covered under the standard labor warranty. 

 

Service and Support

On-site Support

Normal on-site support hours are Monday through Friday, 8:30 am to 4:00 pm, excluding holidays. All service visits requested outside of warranty are billable at our normal hourly rate of $155 per hour, billed in fifteen minute increments, with a one hour minimum per visit. Standard service response time for on-site visits is typically 3 to 5 business days. After hours, or same/next day urgent responses, when available, are billed at two times our normal rate, with a one hour minimum per visit.  A $45 truck roll fee will apply to all out of warranty service visits.

 

Remote Support

Normal remote support hours are Monday through Friday, 8:30 am to 5:00 pm, excluding holidays. All remote support assistance requested outside of warranty is billable at an hourly rate of $80 per hour, billed in fifteen minute increments. After hours remote support, when available, is billed at two times our normal rate, with a half hour minimum.

 

The stated hourly rates for support (on-site and remote) are subject to change. You will be notified of any change in our hourly rate prior to scheduling.

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SMS Communication (text messages)

Our communications provider has informed us that due to new federal regulations regarding the legal and proper use of Short Message Service (SMS) and Multi-Media Service (MMS) in the regular course of business, our company is now required to register as a valid business concern with The Campaign Registry, a new legal entity designed to protect consumers from being solicited without their consent.  With this in mind, we must now seek approval in writing from our clients prior to conducting business via SMS or MMS (text messaging), to prove our adherence to, and compliance with the new regulatory guidance.

 

Please see the following explanation for further clarification:

 

Copied from:  https://www.swiftsmsgateway.com/2022/06/21/everything-you-need-to-know-about-the-campaign-registry/

 

The Campaign Registry was set up to help companies work within regulatory best practices, with telecommunications companies providing checks and balances in the way of message throttling and even financial penalties for companies that violate regulations against spam texting.

 

History of SMS Campaigns in the U.S.

 

Much like any other technological industry, the rise of text messaging for business bounded ahead of regulation, leading to some serious issues as more and more cellphone numbers were made available and businesses were able to get their hands on lists of consumers.

 

The Rise of Spam Text Messaging

 

Spam texting is the use of a consumer's number without their consent, typically to send marketing messages or other unsolicited or unwanted messages. The vast amount of spam led to the realization that there needed to be oversight.

 

Valid Use Cases for Business Texting

Valid business texting use cases are all based around consent from a consumer to be contacted. This can be consent obtained by a company directly from a customer, to send them information and offers, or consents gained from a consumer by another party where the consent also included offers from "partners" of the other party.

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BY SIGNING THE BELOW LINKED DOCUMENT, YOU HEREBY CONSENT TO THE USE OF SMS/MMS MESSAGE COMMUNICATIONS WITH CONNECTED HOME, INC. AS A REGULAR COURSE OF COMMUNICATION, AND AS IT RELATES TO OUR BUSINESS TRANSACTIONS WITH THEM.

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